Refund and Cancellation Policy

The deposit is fully refundable.

The deposit is $200 USD. It is a flat amount, the same on every order rather than a percentage of the quotation, and it is credited against the balance when your order completes, so it is part of the price rather than an addition to it.

There is no qualification to that sentence anywhere in this policy, in our Terms and Conditions, or anywhere else on this website. If you have paid the $200 and you decide not to proceed, you get all $200 back.

• You may cancel at any time before your order is dispatched.
• You do not need to give a reason.
• There is no cancellation fee, no administration fee, no restocking fee and no processing charge.
• Nothing is deducted from the amount you paid.
• The refund is not conditional on you accepting a credit note, a voucher or a replacement. You are entitled to your money.

This website has no cart and no checkout, and no payment of any kind can be made on it. Sending an enquiry costs nothing and commits you to nothing.

The deposit only ever arises later, in the quotation process described in our Terms and Conditions: we issue a written quotation, you accept it, and we invoice the $200 USD separately to confirm the order. This policy applies to that deposit, and to the cancellation of a quoted order.

Email kimi@alsadaany.com from the address on your quotation, with “Refund” in the subject line. To help us find your order quickly, include:

• your name, and the company or organisation the order was placed for, if any;
• the quotation or order reference from your paperwork; and
• confirmation that you would like the deposit refunded.

If you cannot find your reference, send us the request anyway. We will locate the order from your name and email address. A missing reference will never be a reason to refuse or delay a refund.

A cancellation sent by any other means still counts. If you tell your contact on our sales team in an email thread that you wish to cancel, that is a valid request, and we will treat the date you sent it as the date of the request.

Acknowledgement

We confirm we have received your request within 3 business days.

Approval

Deposit refunds are not assessed or approved, because they are unconditional. We simply confirm the amount and the account it is returning to.

Refund issued

We initiate the refund within 14 calendar days of receiving your request, and usually sooner.

Funds received

Once initiated, the time for the money to reach you is set by the banks involved. It is typically 5 to 10 business days, and international transfers can take longer.

If more than 30 days have passed since your request and you have not received the money, email kimi@alsadaany.com and we will trace it.

We refund the full amount we received, in the currency we received it, to the account or method the payment came from. Returning it by the route it arrived by is the fastest and safest option for both of us.

If that route is no longer available, for example a closed bank account, tell us and we will agree an alternative with you in writing.

One point of honesty about currency, which is not a deduction by us: we send back the same amount we received, but if your bank converts between currencies it applies its own exchange rate on the way in and on the way out. That is a matter between you and your bank. We take nothing.

A quotation places you under no obligation. You can let it lapse, or tell us you are not proceeding, and nothing is owed.

If you would like the enquiry itself removed from our records, email kimi@alsadaany.com and we will delete it. See the Privacy Policy for what we hold and for how long.

If we are unable to fulfil a confirmed order, for any reason, we will tell you as soon as we know and refund your deposit in full under the same process and the same timescales set out above. You will not be worse off because the cancellation came from our side.

This policy governs deposits and the cancellation of orders before dispatch. Once a unit has been delivered, returns, faults and remedies are governed by the written agreement for that order, which we issue with your quotation and which you should read before accepting it.

Whatever that agreement says, your statutory rights as a buyer under the law that applies to you are unaffected by this policy.

We may update this policy. The version in force for your order is the version published when your order was confirmed, and we will send you a copy on request.

A change will never be applied retrospectively to make a deposit you have already paid less refundable than it was when you paid it.

Refund and cancellation requests, and any question about this policy, go to kimi@alsadaany.com.